Complaints Procedure 

All treatment of care provided, is with your podiatrist as an individual autonomous practitioner, not with Central Clinic, and as such they are solely responsible for your podiatry treatment. 

 

All podiatrists providing podiatry care at Central Clinic aim to provide the highest quality of patient care to all the patients but occasionally you may have reason to complain. It is always our aim to resolve any complaints swiftly and amicably. Detailed below is the procedure we follow and information regarding our Professional Body and Regulatory Body should you remain dissatisfied with the outcome of your complaint and wish to take the complaint further. 

 

1. Should you have reason to complain about your treatment, please contact Central Clinic , in writing. If you are unsure of the name of the Podiatrist, state the date and time of your treatment please contact reception for details. 

 

2. You will receive an acknowledgement of your complaint within 10 working days. 

 

3. You will be invited to attend a meeting with the Podiatrist who treated you. Hopefully at this point the complaint will be resolved. It will be necessary for the complaint to be reported to the Clinic Director. This is a formality, so they can direct and investigate the complaint where appropriate. Should you not be satisfied with our response you can contact the following bodies; 

 

4. If the complaint cannot be resolved at this point you may wish to take it further. Our recommended procedure is to contact, in writing, our professional body detailing the complaint and addressing the letter to: The Professional Officer The Royal College of Podiatry Quartz House 207, Providence Square London SE1 2EW 

 

5. It is a requirement of this practice that all Podiatrists are registered with the Health and Care Professions Council (HCPC). The HCPC is a regulatory body. They also have a complaints procedure, independent to Central Clinic's procedure. The contact details for the HCPC are: Health and Care Professions Council Park House 184 Kennington Park Road London SE11 4BU 0207 5820866 

 

6. If, after receiving our final decision you remain dissatisfied you may contact the Scottish Public Services Ombudsman (SPSO)and ask them to consider it. 

 

Tel: 0131 225 5300 

W:www.spso.org.uk 

Address: 

Freepost SPSO 

Address:Bridgeside House99 McDonald Road Edinburgh EH7 4NS